Hall Family Dentistry files all types of insurance as a courtesy to our patients. We are not a participating provider with insurance. If your coverage allows for out of network providers, then you will receive reimbursement from your insurance based on your policy. We request full payment at your first appointment. After that, we collect the copay estimate only, with the remainder due after your insurance has paid their portion.
Hall Family Dentistry gladly files insurance claims on your behalf, if we have your insurance information on the day of the appointment. Please be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of your visit. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a finance charge of (1.5%) will be added to your account each month until paid. If applicable, we will be glad to send a refund to you once insurance has paid us. In a few cases, insurance companies will mail claims checks directly to patients instead of our office. We may request full payment at the time of treatment if this occurs.
Please understand that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment, and at no time can guarantee what your insurance will do with each claim. We also cannot be responsible for any errors in filing your insurance since we file claims as a courtesy to you. Most importantly, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.
